There's no denying that they are the first people our guests encounter and their initial interactions can truly set the tone for the entire stay.Your feelings of consternation concerning the layout and the design of the room allocated to you were unexpected. These little treats are designed to add a comforting and warm touch to your welcoming experience, and we're so glad they brought you some enjoyment amidst your dissatisfaction.Your acknowledgment of the friendly disposition of the front desk staff upon your arrival is noted and appreciated. It's important to us to understand where we can improve so guest feedback is truly invaluable.Starting on a positive note, it's delightful to hear that you enjoyed our signature hot cookies. Jane, thank you for taking the time to share your thoughts and experiences regarding your recent stay.
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